Senators blast Comcast, other cable firms for “unfair billing practices” | Ars Technica

Six Democratic US senators today criticized Comcast and other TV and broadband providers for charging erroneous fees, such as cable modem rental fees billed to customers who bought their own modems. The senators have written a letter to Federal Communications Commission Chairman Tom Wheeler asking the commission to “stop unfair billing practices.” Last year, more than 30 percent of complaints to the FCC about Internet service and 38 percent of complaints about TV service were about billing, wrote Senators Ron Wyden (D-Ore.), Bernie Sanders (D-Vt.), Jeff Merkley (D-Ore.), Al Franken (D-Minn.), Ed Markey (D-Mass.), and Elizabeth Warren (D-Mass.). The senators described Comcast, the nation’s largest cable and broadband company, as a repeat offender. “We are troubled upon hearing complaints of consumers being charged the modem rental fee after they have returned the rented equipment to Comcast or being charged the rental fee having never rented a modem in the first place,” the senators wrote. “Not only are the majority of customers using automatic payment systems and may not personally authorize every erroneous charge, many consumers report having to call and remedy this problem throughout several billing cycles. In fact, customer help boards found online at Comcast’s Help and Support Forum contain complaints about this exact problem.” Comcast increased its monthly modem rental fee from $8 to $10 (in late 2014) “and makes an estimated $275 to $300 million a quarter from these fees,” the letter said. The problem is made worse by lack of competition, the senators wrote. When contacted by Ars today, a Comcast spokesperson noted that “modems are available to consumers at retail, and rental isn’t required for broadband service.”

Source: Senators blast Comcast, other cable firms for “unfair billing practices” | Ars Technica

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Author, Syndicated Columnist, Editor In-Chief and Group Publisher at SGB Media Group, a social media marketing firm specializing in digital media content production, publishing, affiliate marketing, public relations and advertising. Over 25 years experience in retailing, advertising, website & online forum development, niche social networking, affiliate marketing, search optimization, branding and identity, site location, non-profit fund raising. Event planning, promotion, production and MC/Host at public events. Author, Editor & Publisher of 35 syndicated, digital publications utilizing multiple digital distribution channels in conjunction with launching and administrating national advertising campaigns for major Fortune 500 advertisers in partnership with Google, Ning, Facebook, Myspace, Yahoo, DoubleClick, LinkShare, PepperJam and other industry leading third party affiliate networks. Product development team member from conception to launch on many websites, tangible goods and organizational structure for start ups. Specialties: Public relations, retailing, advertising, website & online forum development, niche social networking, blogging, email campaigns, affiliate/performance marketing, search optimization, branding and identity, site location, event production & promotion, non-profit fund raising and tasteful, responsible adult content publishing. An internationally recognized and read social media columnist & pundit on The Examiner, Associate Content, Vator.tv, X-Biz.net and Technorati and his own affiliated sites.