Let Inga Tell You: No One Home | La Jolla Light

Like most people these days, we use online bill paying. We enter our bill pay information once, the company sends an e-mail notification of the bill, we review it, and if it’s correct, we click Pay.

photo
Look for La Jolla resident Inga’s lighthearted looks at life in La Jolla Light. Reach her at inga47@san.rr.com

What we won’t do is Auto Bill Pay where you give a company permission to automatically debit your credit card or bank account every month. This is especially true if the company in question is a cable or water company, or anything that purports to be a health club. The first two are prone to errors (see my recent column about my neighbor’s $41,000 water bill after a meter reader transposed two digits); the latter is notorious for continuing to charge your credit card months after you’ve cancelled (or have expired). Further, our credit cards are compromised too often these days requiring replacement so an automatic debit is a recipe for disaster and/or having your water turned off. This is especially annoying in August.

What’s puzzling about our cable company’s billing site is that your only two options are either automatic bill pay (NEVER!) or having to re-input all of your bank or credit card information each and every month. I was hoping I had misunderstood this and contacted their Customer Chat line. Here is the verbatim transcript:

Alwin: Thank you for contacting XYZ Cable. At the end of our chat you will be given the option of taking a brief survey. My name is Alwin. How may I assist you?

Source: Let Inga Tell You: No One Home | La Jolla Light

Advertisements

Author: Stephen G. Barr, Group Publisher

Author, Syndicated Columnist, Editor In-Chief and Group Publisher at SGB Media Group, a social media marketing firm specializing in digital media content production, publishing, affiliate marketing, public relations and advertising. Over 25 years experience in retailing, advertising, website & online forum development, niche social networking, affiliate marketing, search optimization, branding and identity, site location, non-profit fund raising. Event planning, promotion, production and MC/Host at public events. Author, Editor & Publisher of 35 syndicated, digital publications utilizing multiple digital distribution channels in conjunction with launching and administrating national advertising campaigns for major Fortune 500 advertisers in partnership with Google, Ning, Facebook, Myspace, Yahoo, DoubleClick, LinkShare, PepperJam and other industry leading third party affiliate networks. Product development team member from conception to launch on many websites, tangible goods and organizational structure for start ups. Specialties: Public relations, retailing, advertising, website & online forum development, niche social networking, blogging, email campaigns, affiliate/performance marketing, search optimization, branding and identity, site location, event production & promotion, non-profit fund raising and tasteful, responsible adult content publishing. An internationally recognized and read social media columnist & pundit on The Examiner, Associate Content, Vator.tv, X-Biz.net and Technorati and his own affiliated sites.

One thought on “Let Inga Tell You: No One Home | La Jolla Light”

Comments are closed.